1. What Proda Paging is
Proda Paging is Proda Technology's after-hours on-call alert program, run by Proda Technology, LLC. When a critical support ticket needs someone outside business hours, it texts and calls the Proda team member who is on call, always from the same Proda Paging number. Each text names the ticket and the client, with a link to it in Proda, our internal portal. Replying 1 takes the ticket.
2. Who gets these texts
Only Proda Technology team members. A team member signs up by adding their own mobile number under On call, Your paging phone, in Proda (sign-in required), then confirms it by replying 1 to a test text. Proda Paging never texts clients or the public.
3. How often
Message frequency varies with after-hours tickets. While you're on call, that can be none on a quiet night or several on a busy one, and a page that isn't taken is followed by a phone call. When you aren't on call, you get no texts except a test you ask for.
4. Cost
Message and data rates may apply, depending on your mobile plan. Proda doesn't charge for these texts.
5. Stopping texts and getting help
Reply STOP to any Proda Paging text to stop them. You'll get one text confirming it and no more after that. Reply START to turn them back on. Reply HELP for help. You can also remove your number in Proda at any time, or ask your service desk lead to remove it.
STOP ends texts only. If you stop them while you're on call, pages still reach you by phone call, in Teams, in the Proda app, in the portal and by email.
6. Delivery
Mobile carriers are not liable for delayed or undelivered messages.
7. Your number and your privacy
We use your mobile number only for Proda Paging. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Our Privacy Policy explains how we handle personal information.
8. Changes to these terms
When we change these terms, we'll post the new version here and update the effective date at the top.
Questions about Proda Paging? Email info@ProdaTechnology.com or call 678-981-8444.